Durance Rewards Help

Having trouble with Durance Rewards? Follow the directions below to help you with your Durance Rewards points.

To access your Durance rewards, the first steps are to make sure you've created both an account with Durance and a Rewards Account.

  1. Signing up to Durance and Activating Your Account
  2. Signing up to Durance Rewards
  3. Earning Points and Claiming Rewards

1. Signing Up To Durance and Activating Your Account

Signing up to Durance is very easy. In the toolbar at the top of the webpage, select the little person icon. This will take you to a page where you can either sign up or login (provided you've already created an account).

If you're creating an account, just fill in the short form with your name, email address, and a password.

Next, you need to check your emails. You will have been sent an email to Activate Your Account. If you don't see any emails in your inbox, make sure to check your junk mail/spam folders.

The email will prompt you to Activate Your Account. Select this option, and you will be taken back to the Durance website to create a password for your account. Once this is done, your Durance account has been created. Whenever shopping with Durance, you can either login before shopping OR when going to checkout, you will be given the option to sign in. 

This will make sure all your purchases are recorded with your email address.


2. Signing Up to Durance Rewards

If you move your mouse into the bottom right of the screen, a box saying "Check Rewards" will show up.

Clicking on Check Rewards will reveal a popup screen prompting you to "Join and get 50 points". Fill out the short form and then submit it.

Once you have filled this out, from now on whenever you log in to your Durance account, you will automatically be logged in to Check Rewards. 

If you are NOT logged in to your Durance account, selecting Check Rewards will redirect you to the Durance account sign-in page. 


3. Getting Points and Claiming Rewards

Getting Points

From now on whenever you make a purchase at durance.co.nz, you will receive 1 point for every $1 you spend. You will also receive email reminders whenever you shop with Durance, alerting you to any points you've earned and when you have enough to redeem a reward.

Claiming Rewards

At any point, you can select the Check Rewards button to see how many points you have, and how many you need to unlock each reward. If you have enough points to claim a reward, it will display the option to "Claim" a reward.


Whenever you wish to make an order, you can opt to "Claim" a reward. In this case, you can see I have enough points to claim a $15 Off or $35 Off reward. I select to claim the $35 off reward. This then displays a coupon code (a copy of this is also emailed to you).

Now that I have my coupon code, I have one month to make a purchase on Durance. While your points never expire, once you redeem a reward you only have one month to use it - so it's best to let your points accumulate and only redeem rewards when you're just about to shop.


Using Your Coupon

As you checkout, you will get the option to apply a discount code. This is where you enter your coupon code and select "Apply". The discount will be deducted from the total cost, and you can proceed as usual to complete the payment.


Don't forget to check your emails - your emails will contain any information for points updates, as well as alerting you whenever you have enough points to claim a reward. 


Remember, if you have any further queries or issues, you can contact us on 0800 DURANCE or at info@durance.co.nz at any point and we will gladly help you out.